: making quality certain in uncertain times Crosby, Philip B. creator text Quality is still free : making quality certain in uncertain times Philip B Crosby Quality assurance. Quality control Quality Management Process Maturity Grid Management Given to Shiv Nadar xxu New York McGraw-Hill 1996 monographic eng

print

xvii, 264 p. 24 cm. / Philip B. Crosby 658.562 CRO 9780070145320 HCL 140809 20140809205504.0