TY  - BOOK
AU  - Crosby, Philip B.
TI  - Quality is still free: : making quality certain in uncertain times
SN  - 9780070145320
U1  - 658.562 CRO 
PY  - 1996///
CY  - New York
PB  - McGraw-Hill
KW  - Quality is still free : making quality certain in uncertain times
KW  - Philip B Crosby
KW  - Quality assurance
KW  - Quality control
KW  - Quality Management Process Maturity Grid
KW  - Management
KW  - Given to Shiv Nadar
ER  -