TY  - BOOK
AU  - Maister, David H.
TI  - Practice what you preach : : what managers must do to create a high achievement culture
SN  - 9780743223201
U1  - 658 MAI 
PY  - 2001///
CY  - New York ; London 
PB  - : Free, 2003
KW  - Service industries -- Management.
KW  - Employee motivation
ER  -