TY - BOOK AU - Ould, Martyn A. TI - Business process management : : a rigorous approach SN - 9781902505602 U1 - 658.4032 OUL PY - 2005/// CY - Tampa, FL PB - : Meghan-Kiffer Press KW - Workflow KW - Management information systems KW - Business KW - Business process management : a rigorous approach KW - Martyn A Ould ER -