TY  - BOOK
AU  - Creech, Bill
TI  - The five pillars of TQM : : how to make total quality management work for you
SN  - 9780452271029
U1  - 658.562 CRE 
PY  - 1994///
CY  - New York
PB  - : Truman Talley Books/Dutton
KW  - The five pillars of TQM : how to make total quality management work for you
KW  - The five pillars of TQM
KW  - Total quality management
KW  - The Need, the Issues, the Shape It Must Take
KW  - Bill Creech
ER  -