TY  - BOOK
AU  - Besterfield, Dale H.
TI  - Total quality management
SN  - 9780136394037 
U1  - 658.4013 BES 
PY  - 0000///; 25 cm
CY  - x, 533 p. 
PB  - : ill. 
KW  - Total quality management
KW  - Dale H Besterfield; et al
ER  -