TY  - BOOK
AU  - Hardy, William C.
TI  - QoS: : measurement and evaluation of telecommunications quality of service
SN  - 9780471499572
U1  - 384.043 HAR 
PY  - 2001///
CY  - Chichester ; New York
PB  - Wiley
KW  - William C Hardy
KW  - QoS : measurement and evaluation of telecommunications quality of service
KW  - Telecommunication -- Quality control
KW  - Telecommunication -- Customer services
KW  - Telecommunication systems -- evaluation
ER  -