TY  - BOOK
AU  - Viardot, Éric
TI  - Introduction to information-based high-tech services
SN  - 9781580532211
U1  - 621.390688 VIA 
PY  - 1999///
CY  - Boston 
PB  - : Artech House
KW  -  High technology industries --
KW  - Computer technical support
KW  - Customer services
KW  - Eric Viardot
KW  - Computer Science
ER  -