00710nam a22001937a 4500003000400000005001700004008004100021020001800062028000800080082001600088100002600104245010300130260003700233300003100270655001900301655008500320655005500405655005600460SNU20140814232953.0140814b        xxu||||| |||| 00| 0 eng d  a9780446393164  aHCL  a658.812 ALB  aAlbrecht, Karl, 1941-  aAt America's serviceb: how your company can join the customer service revolutionc/ Karl Albrecht  aNew York, NYbWarner Booksc1992  aix, 241 p.b: ill.c21 cm.  aKarl Albrecht   aAt America's service : how your company can join the customer service revolution  aService industries -- United States -- Management.  a Customer services -- United States -- Management.