00764nam a22002177a 4500 SNU 20140814232953.0 140814b xxu||||| |||| 00| 0 eng d 9780446393164 HCL 658.812 ALB Albrecht, Karl, 1941- At America's service : how your company can join the customer service revolution / Karl Albrecht New York, NY Warner Books 1992 ix, 241 p. : ill. 21 cm. Karl Albrecht At America's service : how your company can join the customer service revolution Service industries -- United States -- Management. Customer services -- United States -- Management. ddc HCL 24085 24085 1 0 ddc 0 0 SNUL SNUL 2014-08-14 0 658.812 ALB H10784 2014-08-14 00:00:00 2014-08-14 HCL