TY  - BOOK
AU  - Albrecht, Karl, 1941-
TI  - At America's service: : how your company can join the customer service revolution
SN  - 9780446393164
U1  - 658.812 ALB 
PY  - 1992///
CY  - New York, NY
PB  - Warner Books
KW  - Karl Albrecht
KW  - At America's service : how your company can join the customer service revolution
KW  - Service industries -- United States -- Management
KW  -  Customer services -- United States -- Management.
ER  -