TY  - BOOK
AU  - Shearer, Clive
TI  - Practical continuous improvement for professional services  
SN  - 9780873892810
U1  - 658.562 SHE 
PY  - 1994///
CY  - Milwaukee, Wis. 
PB  - : ASQC Quality Press
KW  - Practical continuous improvement for professional services
KW  - Clive Shearer
KW  - Total quality management
KW  - Quality control
KW  - Communication in management
ER  -