TY - BOOK AU - Arnold, Kenneth L., 1957- TI - The manager's guide to ISO 9000 SN - 0029010357 U1 - 658.5620218 ARN PY - 1994/// CY - New York PB - Free Press KW - Kenneth L Arnold KW - The manager's guide to ISO 9000 KW - Quality control -- Standards. KW - Quality assurance -- Standards. KW - ISO 9000 Series Standards. ER -