00796nam a22002177a 4500 SNU 20140902235926.0 140902b xxu||||| |||| 00| 0 eng d 9780071401944 HCL 153.6 PAT Patterson, Kerry Grenny, Joseph McMillan, Ron Switzler, Al Crucial conversations : tools for talking when stakes are high / Kerry Patterson New York McGraw-Hill 2002 xv, 240 p. : ill. ; 23 cm. Patterson, Kerry, 1946-; Grenny, Joseph ; McMillan, Ron ; Switzler, Al Crucial conversations : tools for talking when stakes are high Interpersonal communication -- Interpersonal relations Communication skills ddc HCL 33373 33373 0 0 ddc 0 0 SNUL SNUL 2014-09-02 0 153.6 PAT H5738 2014-09-02 00:00:00 2014-09-02 HCL