: tools for talking when stakes are high Patterson, Kerry Grenny, Joseph McMillan, Ron Switzler, Al creator text Patterson, Kerry, 1946-; Grenny, Joseph ; McMillan, Ron ; Switzler, Al Crucial conversations : tools for talking when stakes are high Interpersonal communication -- Interpersonal relations Communication skills xxu New York McGraw-Hill 2002 monographic eng

print

xv, 240 p. : ill. ; 23 cm. / Kerry Patterson 153.6 PAT 9780071401944 HCL 140902 20140902235926.0