TY  - BOOK
AU  - Patterson, Kerry
TI  - Crucial conversations: : tools for talking when stakes are high
SN  -  9780071401944
U1  - 153.6 PAT 
PY  - 2002///
CY  - New York
PB  - McGraw-Hill
KW  - Patterson, Kerry, 1946-; Grenny, Joseph ; McMillan, Ron ; Switzler, Al
KW  - Crucial conversations : tools for talking when stakes are high
KW  - Interpersonal communication -- Interpersonal relations
KW  - Communication skills
ER  -