TY - BOOK AU - Beyer, Hugh TI - Contextual design defining customer-centered systems SN - 1558604111 U1 - 004.21 BEY PY - 1998/// CY - San Francisco, CA PB - Morgan Kaufmann KW - Hugh Beyer; Karen Holtzblatt KW - Contextual design : defining customer-centered systems KW - System design KW - System analysis ER -