00696nam a22001937a 4500003000400000005001700004008004100021020001500062028000800077082001700085100002700102245010400129260007200233300003300305655004600338655002500384655007700409655001600486SNU20140905233841.0140905b        xxu||||| |||| 00| 0 eng d  a0070601321  aHCL  a658.4013 CRA  aCrager, John...[et al]  aBalanced scorecardb : a guide for your journey to best-practice processesc/ John Crager...[et al]  aHouston, Tex. b: American Productivity & Quality Center, c©2005.  ax, 96 p.b : ill.c ; 22 cm.  a Industrial productivity -- Measurement.   aStrategic planning.   aBalanced scorecard : a guide for your journey to best-practice processes  aJohn Crager