00750nam a22002177a 4500 SNU 20140905233841.0 140905b xxu||||| |||| 00| 0 eng d 0070601321 HCL 658.4013 CRA Crager, John...[et al] Balanced scorecard : a guide for your journey to best-practice processes / John Crager...[et al] Houston, Tex. : American Productivity & Quality Center, ©2005. x, 96 p. : ill. ; 22 cm. Industrial productivity -- Measurement. Strategic planning. Balanced scorecard : a guide for your journey to best-practice processes John Crager ddc HCL 33561 33561 1 0 ddc 0 0 SNUL SNUL 2014-09-05 0 658.4013 CRA H12026 2014-09-05 00:00:00 2014-09-05 HCL