TY  - BOOK
AU  - Crager, John...[et al]
TI  - Balanced scorecard:  : a guide for your journey to best-practice processes
SN  - 0070601321
U1  - 658.4013 CRA 
PY  - 2005///
CY  - Houston, Tex. 
PB  - : American Productivity & Quality Center, 
KW  -  Industrial productivity -- Measurement.
KW  - Strategic planning.
KW  - Balanced scorecard : a guide for your journey to best-practice processes
KW  - John Crager
ER  -