TY - BOOK AU - Natarajan, T. R; TI - Quality samurai: : designed pathways for TQM implementation SN - 0333931963 U1 - 658.4 NAT PY - 1999/// CY - Delhi PB - : Macmillan India Ltd., KW - Total quality management KW - Quality samurai : designed pathways for TQM implementation KW - T R Natarajan ER -