TY  - BOOK
AU  - Stickdorn, Marc.
TI  - This is service design thinking : : basics, tools, cases
SN  - 9781118156308
U1  - 658 STI 
PY  - 2011///
CY  - Hoboken, N.J.
PB  -  : Wiley
KW  -  Management
KW  - Service industries
KW  -  Stickdorn,	Marc
KW  - Marc Stickdorn; Jakob Schneider,
KW  - and and This is service design thinking
ER  -