@book{34743,
	author = {"Ravichandran, T."},
	title = {Communication Skills:},
	publisher = {Indian Insitiute of Technology},
	address = {Kanpur},
	url = {http://video.snu.edu.in/index.php?id=8039&cat=Humanities and Social Sciences&course=Communication Skills&url=Phase2_Video/109104031/mod02lec03.mp4}
}