@book{35400,
	author = {"Bagchi, Tapan P."},
	title = {Six Sigma:},
	publisher = {Indian Insitiute of Technology},
	address = {Kharagpur},
	url = {http://video.snu.edu.in/index.php?id=8701&cat=Management&course=Six Sigma&url=Phase2_Video/110105039/mod01lec40.mp4}
}