00648nam a22001937a 4500 SNU 20141026163925.0 141026b xxu||||| |||| 00| 0 eng d 9788190238113 HCL 338.47068 JAU Jauhari, Vinnie; Venkatesh, Umashankar Readings in services management /Vinnie Jauhari; Umashankar Venkatesh; Gurgaon, India : Institute for International Management and Technology, ©2005. x, 470 p. : ill. ; 25 cm. Service industries -- India -- Case studies. Service industries. ddc HCL 39073 39073 1 0 ddc 0 0 SNUL SNUL 2014-10-26 0 338.47068 JAU H12664 2014-10-26 00:00:00 2014-10-26 HCL