TY  - BOOK
AU  - Jauhari, Vinnie; 
TI  - Readings in services management
SN  - 9788190238113
U1  - 338.47068 JAU 
PY  - 2005///
CY  - Gurgaon, India
PB  -  : Institute for International Management and Technology, 
KW  - Service industries -- India -- Case studies.
KW  - Service industries
ER  -