TY  - BOOK
AU  - Blanchard, Ken
TI  - The One Minute Apology: : A Powerful Way to Make Things Better
SN  - 9781722351618
U1  - 258.2 BLA 
PY  - 2003///
CY  - New Delhi
PB  - ; HarperCollins
KW  - One Minute Apology
KW  - Powerful Way to Make Things Better
KW  - Ken Blanchard
ER  -