TY  - BOOK
AU  - Microsoft
TI  - Microsoft Source book for the Help Desk: : Techniques and Tools for Support Organization Design and Management
SN  - 1556159277
U1  - 004.0688 MIC 
PY  - 1995///
CY  - Washington
PB  - ; Microsoft
KW  - Microsoft Source book for the Help Desk
KW  - Techniques and Tools for Support Organization Design and Management
KW  - Design and Management
KW  - Microsoft
ER  -