TY  - BOOK
AU  -  Hoover,John
TI  - Best Practices: :Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients
SN  - 9780061145599
U1  - 650.13 HOO 
PY  - 2007///
CY  - .-NY
PB  - :HarperCollins
KW  - Working Effectively with Prickly Bosses
KW  - Difficult People
ER  -