TY  - BOOK
AU  - ; Lou Hunnebeck.
TI  - ITIL service design
SN  - 9780113310470
U1  - 004.068 LLO 
PY  - 2011///
CY  - London
PB  -  : TSO
KW  - ; Information technology
KW  - ;  Management
KW  - ; Business enterprises
KW  - ;  Information technology
KW  -  Design
ER  -