01026nam a22002897a 4500 SNU 20160128110035.0 160125b xxu||||| |||| 00| 0 eng d 9780387332116 :Brijwasi Book Distributors :H-87, Lalita Park, Laxmi Nagar, Delhi-110092, email: brijwasipub@yahoo.com BW/003435 20/01/2016 658.314 SHE Sherman , H. David and Zhu, Joe Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) /H. David Sherman and Joe Zhu .- illustrated .- USA :Springer US ,2006 xxii,328 p. 24cm. 7945.35 Service industries--Labor productivity Data envelopment analysis Service industries--Management Industrial productivity Operations research Econometrics Economics Engineering economy ddc BOOK 45093 45093 0 0 ddc 0 0 SNUL SNUL 2016-01-28 7945.35 1 658.314 SHE 19309 2026-10-27 16:34:30 2016-02-03 2016-01-28 BOOK