TY  - BOOK
AU  - Sherman , H. David 
TI  - Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)
SN  - 9780387332116
U1  - 658.314 SHE 
PY  - 2006///
CY  - .- USA
PB  - :Springer US
KW  - Service industries--Labor productivity
KW  - Data envelopment analysis
KW  - Service industries--Management
KW  - Industrial productivity
KW  - Operations research
KW  - Econometrics
KW  - Economics
KW  - Engineering economy
ER  -