TY - BOOK AU - Kolko, Jon TI - Well-designed : : how to use empathy to create products people love SN - 9781625274793 U1 - 658.5 KOL PY - 2014/// CY - Boston, PB - : Harvard Business Review Press, KW - Management KW - Product design KW - New products KW - Consumer behavior KW - Jon Kolko KW - and Well-designed : how to use empathy to create products people love ER -