00960nam a22002417a 4500003000400000005001700004008004100021020001800062028019100080082001600271100005200287245007600339260005600415300002000471365000800491440003800499655001600537655002200553655002200575655002300597655004600620655005200666SNU20160704115146.0160704b        xxu||||| |||| 00| 0 eng d  a9781422140277  a:Researcho Books & Periodicals Pvt. Ltd. b:4735/22 2nd Floor Prakash Deep Building ( Near Delhi Medical Association ) Ansari Road Darya Ganj New Delhic;RBPPL-60763/2016-17d:24/06/2016  a658.812 PIN  aPine, B. JosephaPeppers, Don aRogers, Martha   aDo you want to keep your customers forever?c/ B Joseph Pine [a t al ]   aBoston, Mass.b : Harvard Business Press, c©2009.  av, 85p c18cm.   b195  aHarvard business review classics.  aManagement   a Customer equity.  aCustomer loyalty.  aCustomer services.  aB Joseph Pine; Don Peppers; Martha Rogers  aand Do you want to keep your customers forever?