TY  - BOOK
AU  - Pine, B. Joseph
TI  - Do you want to keep your customers forever?
SN  - 9781422140277
U1  - 658.812 PIN 
PY  - 2009///
CY  - Boston, Mass.
PB  -  : Harvard Business Press, 
KW  - Management
KW  -  Customer equity
KW  - Customer loyalty
KW  - Customer services
KW  - B Joseph Pine; Don Peppers; Martha Rogers
KW  - and Do you want to keep your customers forever?
ER  -