@book{48445,
	author = {Tiwari, Himanshu },
	title = {Next Gen Customer Service through Machine Learning },
	publisher = {:Department of Electrical Engineering},
	year = {:May 2017},
	address = {.-Shiv Nadar University,Dadri},
	url = {http://dspace.snu.edu.in:8080/jspui/handle/123456789/305}
}