: roadmap for success Ravi Kalakota ; Marcia Robinson. creator Ravi Kalakota. text Electronic commerce.-Commerce électronique.-E-business. xxu Boston, MA : Addison-Wesley , ©2001 :2nd. monographic eng

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544 pages : illustrations ; 24 cm. "Ravi Kalakota and Marcia Robinson present an innovative application framework that guides the migration from a traditional business model to an e-business model. Drawing on their extensive personal experience working with leading businesses, they provide a clear picture of the benefits and challenges that e-business companies face and identify the fundamental design principles for building a successful e-business blueprint." "This new edition incorporates the latest strategies and techniques gained from the experiences of the first generation of e-businesses. In addition to updated information on application framework design, the book now features more detail on strategy and e-business execution. e-Business 2.0 shows how e-commerce has evolved into e-business and identifies the 20 key e-business trends that are shaping today's economy. It then addresses core application frameworks - customer relationship management, selling chain management, enterprise resource planning, supply chain management, e-procurement, and business intelligence - and shows how each forms the foundation of an e-business strategy."--Jacket. 1. Moving from e-commerce to e-business -- 2. Spotting e-business trends -- 3. Digitizing the business: e-business patterns -- 4. Thinking e-business design: more than technology -- 5. Constructing the e-business architecture: enterprise apps -- 6. Integrating processes to build relationships: customer relationship management -- 7. Transforming customer contact into revenue: selling-chain management -- 8. Building the e-business backbone: enterprise resource planning -- 9. Implementing supply chain management and e-fulfillment -- 10. Demystifying e-procurement buy-side, sell-side, net markets, and trading exchanges -- 11. Business intelligence: the next generation of knowledge management -- 12. Developing the e-business design: strategy formulation -- 13. Translating e-business strategy into action: e-blueprint formulation -- 14. Mobilizating the organization: tactical execution -- Endnotes -- Index. / Ravi Kalakota. 658.872 KAL 9788177581164 Variety Books Publishers Distributors. :2/22, Ansari Road, New Delhi 180523 20180523121353.0