Stevenson, William J. creator Stevenson, William J text New Delhi :TMH Publishers 2017 12th Ed. monographic eng

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xxxii, 903p. 24cm. This text surveys the field of operations in the services and manufacturing sectors. It provides coverage of the strategies of designing a product or service, through the processes making and delivering the product and controlling operations. 1. Introduction to operations management -- 2. Competitiveness, strategy, and productivity -- 3. Forecasting -- 4. Product and service design -- 5. Strategic capacity planning for products and services -- 6. Process selection and facility layout -- 7. Design of work systems -- 8. Location planning and analysis -- 9. Management of quality -- 10. Quality control -- 11. Inventory management -- 12. Aggregate planning -- 13. MRP and ERP -- 14. JIT and lean operations -- 15. Scheduling -- 16. Supply chain management -- 17. Project management -- 18. Waiting lines. / William J Stevenson Management Production management Work Design Quality Management ERP & MRP 658.5 STE 9789352605477 :Donated 201117 20201117122514.0