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  <titleInfo>
    <title>Contemporary IT Service Delivery in Enterprise</title>
    <subTitle>: Handbook for Service Delivery Manager</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Gattu, Jagdeshwar. Verma, Prafull. Kumar, Kalyan.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="">Service Delivery Manager</genre>
  <genre authority="">Jagdeshwar Gattu.</genre>
  <originInfo>
    <place>
      <placeTerm type="text">New Delhi</placeTerm>
    </place>
    <publisher>: Himanshu Publication.</publisher>
    <dateIssued>, 2019</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>v,174p. :22cm.</extent>
  </physicalDescription>
  <tableOfContents>Outsourcing of IT services--
The Service Delivery Manager--
Service Operation--
Key Hygienes of Operational- Health--
Service Delivery in Multisource Environment--
Service Level Management--</tableOfContents>
  <subject>
    <topic>IT Service Delivery</topic>
  </subject>
  <classification authority="ddc">004.068 VER</classification>
  <identifier type="isbn">9788179068779</identifier>
  <identifier type="">Donated by Satya Mishra, HCL Technology HCL Technology, Sector-2</identifier>
  <recordInfo>
    <recordCreationDate encoding="marc">210106</recordCreationDate>
    <recordChangeDate encoding="iso8601">20210106113437.0</recordChangeDate>
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