00945nam a22002057a 450000500170000000800410001702000180005802800700007608200120014610000350015824501070019326000410030030000240034136500070036550502850037265000150065765500230067265500180069565500260071320210106125102.0210106b           ||||| |||| 00| 0 eng d  a9788179068700  aDonated by Satya Mishra, HCL TechnologybHCL Technology, Sector-2  a004 VER  aVerma,Prafulla: Kumar,Kalyan.  aProcess Excellence For IT Operationsb: A Practical Guide for IT Service Management.c/ Prafull Verma.  aNew Delhi.b: Himanshu Publications.  axiii,317p.c: 22cm.  b00  aUnderstanding Service Aspects--
Signification of Processes--
Process Fundamentals--
Designing a Process--
Quick Illustration of Design Approach--
Process Implementation--
Process Maintenance--
Process Integration--
Process Management and IT Governance--
Cloud Service Management--  aIT Service  aProcess Excellence  aIT Operations  aIT Service Management