01004nam a22002297a 4500 56918 56918 20210106125102.0 210106b ||||| |||| 00| 0 eng d 9788179068700 Donated by Satya Mishra, HCL Technology HCL Technology, Sector-2 004 VER Verma,Prafull : Kumar,Kalyan. Process Excellence For IT Operations : A Practical Guide for IT Service Management. / Prafull Verma. New Delhi. : Himanshu Publications. xiii,317p. : 22cm. 00 Understanding Service Aspects-- Signification of Processes-- Process Fundamentals-- Designing a Process-- Quick Illustration of Design Approach-- Process Implementation-- Process Maintenance-- Process Integration-- Process Management and IT Governance-- Cloud Service Management-- IT Service Process Excellence IT Operations IT Service Management BOOK 0 0 ddc 0 1 SNUL SNUL 2021-01-06 Donated by Satya Mishra, HCL Technology 0.00 0 004 VER G1803 2021-01-06 00:00:00 2021-01-06 BOOK