Process Excellence For IT Operations
: A Practical Guide for IT Service Management
Verma,Prafull : Kumar,Kalyan.
creator
text
Process Excellence
IT Operations
IT Service Management
New Delhi
: Himanshu Publications.
monographic
eng
xiii,317p. : 22cm.
Understanding Service Aspects--
Signification of Processes--
Process Fundamentals--
Designing a Process--
Quick Illustration of Design Approach--
Process Implementation--
Process Maintenance--
Process Integration--
Process Management and IT Governance--
Cloud Service Management--
/ Prafull Verma.
IT Service
004 VER
9788179068700
Donated by Satya Mishra, HCL Technology HCL Technology, Sector-2
210106
20210106125102.0