TY  - BOOK
AU  - Verma,Prafull
TI  - Process Excellence For IT Operations: : A Practical Guide for IT Service Management
SN  - 9788179068700
U1  - 004 VER 
CY  - New Delhi.
PB  - : Himanshu Publications.
KW  - IT Service
KW  - Process Excellence
KW  - IT Operations
KW  - IT Service Management
N1  - Understanding Service Aspects--
Signification of Processes--
Process Fundamentals--
Designing a Process--
Quick Illustration of Design Approach--
Process Implementation--
Process Maintenance--
Process Integration--
Process Management and IT Governance--
Cloud Service Management--
ER  -