@book{59896,
	author = {Goulston, Mark and Ferrazzi, Keith},
	title = { Just listen :},
	publisher = {American Management Association,},
	year = {2010.},
	address = {New York :},
	url = {https://ebookcentral.proquest.com/lib/snuin/reader.action?docID=1964267&query=1964267}
}