TY  - BOOK
AU  - Goulston, Mark
AU  - Ferrazzi, Keith
TI  -  Just listen: discover the secret to getting through to absolutely anyone 
SN  - 9780814436486
U1  - 650.13 GOU 
PY  - 2010///
CY  - New York
PB  - American Management Association
KW  - Interpersonal communication
KW  - Business communication
UR  - https://ebookcentral.proquest.com/lib/snuin/reader.action?docID=1964267&query=1964267
ER  -