02175nam a22002897a 4500 20230113112342.0 230113b |||||||| |||| 00| 0 eng d 9789352136841 : Amazon.in : Shroff Publishers, Railway Commercial Complex, Sector 3, Sanpada, Navi Mumbai. : QWWC-19914 : 31/12/2022 658 STI Stickdorn, Marc. ; Hormess, Markus. ; Lawrence, Adam. ; Schneider, Jakob. This is service design doing : applying service design thinking in the real world : a practitioner's handbook. /Marc Stickdorn. , Sebastopol, CA O'Reilly Media, Inc. , 2018. xxiii, 541 pages : illustrations (some color) ; 19 x 23 cm. 1900 Why service design? What is service design? Basic service design tools The core activities of service design Research Ideation Prototyping Implementation Service design process and management Facilitating workshops Making space for service design Embedding service design in organizations "How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Service design requires a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success."-- Provided by publisher Design Thinking Service-Design Service industries Management Services (Industrie) Gestion Marc Stickdorn DSG 59904 59904 0 0 ddc 0 0 SNUL SNUL 2023-01-13 Amazon.in 1900.00 2 3 658 STI DES016 2026-11-01 2024-08-28 00:00:00 2024-08-28 2023-01-13 DSG