@book{60327,
	author = {Bhavya Joshi and Under Supervision of Prudhvi Vasa},
	title = {Data Analysis at Postman, Establishing Time to First Call as a Viable Metric},
	publisher = {"Department of Electrical Engineering, School of Engineering"},
	year = {2023.},
	address = {Shiv Nadar University, Dadri"}
}