TY  - BOOK
AU  - Nayar,Vineet
TI  - Employees First, Customers Second: :turning conventional management upside down
SN  - 9781422143872
U1  - 658.31 NAY 
PY  - 2011///
CY  - Boston 
PB  - :Harvard business Review Press 
KW  - Management and Auxilary Services
KW  - General Management
ER  -