00569nam a22001937a 4500 20260702133557.0 260702b |||||||| |||| 00| 0 eng d 9788132113409 658.812 KUM Kumar, V. Profitable Customer Engagement : Concept metrics and strategies. / V. Kumar. New Delhi : Sage Publication , 2013. xxii, 311p. : 24cm. Customer Engagement Profitable approach Customer management V. Kumar. VC OFFICE 70235 70235 0 0 ddc 0 0 SNUL SNUL 2026-07-02 0 658.812 KUM VC759 2026-07-02 13:36:15 2026-07-02 VC OFFICE Books Received from VC office