SNU Library Search for 'index-term-genre:"Service industries."'

Market leadership strategies for service companies : creating growth, profits, and customer loyalty

]]> By Terrill, Craig | ; Middlebrooks, Arthur | ; Middlebrook, Arthur.
Lincolnwood, Ill. : NTC Business Books 2000 .
xvi, 268 p. ; 24 cm..
9780844224411

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Service America in the new economy

]]> By Albrecht, Karl | ; Zemke, Ron.
New York : McGraw-Hill 2002 .
xi, 303 p. ; 23 cm..
9780071377225

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Delivering quality service : balancing customer perceptions and expectations

]]> By Zeithaml, Valarie A. | ; Berry, Leonard L | ; Parasuraman, A..
New York : Free Press ; London : Collier Macmillan 1990 .
xii, 226 p. ; 25 cm..
9780029357019

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Service America! : doing business in the new economy

]]> By Karl Albrecht | ; Ron Zemke.
Homewood, Ill. : Dow Jones-Irwin 1985 .
ix, 203 p. ; 24 cm..
9780446390927

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The professional service firm 50 : transform your "department" into a professional service firm whose trademarks are passion and innovation!

By Peters, Thomas J..
New York Borzoi Books 1999 .
xii, 228 cm. 20 cm..
9780375407715

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Practice what you preach : what managers must do to create a high achievement culture

]]> By Maister, David H..
New York ; London : Free, 2003, 2001 .
250 p. ; 22 cm..
9780743223201

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At America's service : how your company can join the customer service revolution

]]> By Albrecht, Karl, 1941-.
New York, NY Warner Books 1992 .
ix, 241 p. 21 cm..
9780446393164

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This is service design thinking : basics, tools, cases.

]]> By Stickdorn, Marc. | Schneider, Jakob. | Andrews, Kate..
Hoboken, N.J. : Wiley 2011 .
373 p. ; 24 cm..
9781118156308

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Readings in services management

]]> By Jauhari, Vinnie; | Venkatesh, Umashankar.
Gurgaon, India : Institute for International Management and Technology, 2005 .
x, 470 p. ; 25 cm..
9788190238113

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Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)

]]> By Sherman , H. David | and Zhu, Joe .
.- USA :Springer US 2006 .
xxii,328 p. 24cm. .
9780387332116

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